Returns & Refunds Policy – Afford Super Market
Effective Date: [1st August 2025]
Website: www.afford.com.pk
Phone: +92-308-6207799
Address: Afford Super Market, Bypass Road, Layyah, Pakistan
At Afford
Super Market, we strive to ensure complete customer satisfaction. If you're
not happy with your purchase, our Returns Policy outlines the process for
returns, exchanges, and refunds.
1. Eligibility for
Returns
You may request a
return/exchange under the following conditions:
✅ Accepted Cases:
- Damaged/Defective Items: Received broken,
expired, or incorrect products.
- Wrong Items Delivered: If you received a
product different from your order.
- Quality Issues: Spoiled or substandard
perishable goods (e.g., fruits, dairy, meat).
❌ Non-Returnable Items:
- Perishable groceries (unless
spoiled upon delivery).
- Personal care & hygiene
products (e.g., diapers, masks).
- Items without original
packaging or receipt.
2. Return Process
Step 1: Report
Within 24 Hours
- Contact us within 24
hours of delivery via:
- Phone: +92-308-6207799
- Email: returns@afford.com.pk
- WhatsApp: +92-308-6207799
- Provide: Order
number, product photos, and issue description.
Step 2:
Verification & Approval
- Our team will review your
request within 48 hours.
- If approved, we’ll arrange
a pickup (free of charge) or guide you for exchange.
Step 3:
Refund/Exchange
- Refunds: Processed within 3-5
business days via original payment method.
- Exchanges: Subject to product
availability.
3. Refund Methods
- Cash on Delivery (COD): Bank transfer or
mobile wallet.
- Store Credit: Instant (if
preferred).
4. Conditions for
Returns
- Original invoice/packing
slip required.
- Unused/unopened products (except
defective items).
- Return requests after 24
hours may not be entertained.
5. Contact Us
For return-related
queries:
Phone: +92-308-6207799 (10:00 AM – 8:00 PM)
Email: returns@afford.com.pk
In-Store
Returns: Visit our location at Bypass Road, Layyah.
Note:
- This policy applies only to
purchases made via www.afford.com.pk.
- Afford Super Market reserves
the right to modify this policy.
Thank you for
shopping with us!